May I present the Adult Hip Hop class performing "Toy Soldier"!
I am second from the left in the second row :-)
Enjoy!
Sunday, June 15, 2008
Monday, June 9, 2008
No Spa :(
A day at the spa is what we had planned... what we got was not!
The two of us walked into a local spa where we had made an appointment 2 weeks in advanced to have manis and pedis together. Somehow the ditz taking our reservation only put me down for the mani and pedi and my friend down for a mani, so they didn't have enough people on staff to do the job. We obviously are NOT impressed and are waiting for them to try to fix this. The ditz offers us our manis now and come back at a later date for our pedis. UMM don't think so! That's not what our day was planned for. A second ditz joins our conversation and says, "Oh I'm sure ditz number one has offered you all we can do" - ummm no! Ditz number two then offers, "well I can slightly reduce the price of either the manis or pedis. Hmmm NO! We left!
An hour and half later after some retail therapy I walk back into the spa and ask for the owner's phone number. Ditz number one wont give it to me but took mine - great! So my day can be interrupted when it's not convenient for me! Two days later I still had not heard back from the owner. I phoned the store and ask to speak with the owner. Ditz number two says, "sorry she's not in today, can I take your number?" I respond, "actually I was in on Saturday and left my number and she still has not called me". This lady proceeded to apologize and asked if we could work something out. She asked me what would fix this problem and I said, "honestly I thought you'd offer one of the treatments for free". She responded, " well I did - which would essentially give both of you 50% off one of the treatments you were coming in for". This business SUCKS! Clearly they do NOT get customer service!!!! They totally ruined our special day and then to show no consideration towards the mishap by not phoning me back is just a slap in the face!
NEW INFORMATION
I just got a call (Wednesday), we were supposed to have our spa day on Saturday, from the owner of the spa. She apologized and said it is their policy to give the missed treatment for free. So she will be speaking with her employees and putting us in the computer from free pedicures!!! Now was that so hard ditzes???
I do not recommend the Matisse Day Spa in Duncan BC.
The two of us walked into a local spa where we had made an appointment 2 weeks in advanced to have manis and pedis together. Somehow the ditz taking our reservation only put me down for the mani and pedi and my friend down for a mani, so they didn't have enough people on staff to do the job. We obviously are NOT impressed and are waiting for them to try to fix this. The ditz offers us our manis now and come back at a later date for our pedis. UMM don't think so! That's not what our day was planned for. A second ditz joins our conversation and says, "Oh I'm sure ditz number one has offered you all we can do" - ummm no! Ditz number two then offers, "well I can slightly reduce the price of either the manis or pedis. Hmmm NO! We left!
An hour and half later after some retail therapy I walk back into the spa and ask for the owner's phone number. Ditz number one wont give it to me but took mine - great! So my day can be interrupted when it's not convenient for me! Two days later I still had not heard back from the owner. I phoned the store and ask to speak with the owner. Ditz number two says, "sorry she's not in today, can I take your number?" I respond, "actually I was in on Saturday and left my number and she still has not called me". This lady proceeded to apologize and asked if we could work something out. She asked me what would fix this problem and I said, "honestly I thought you'd offer one of the treatments for free". She responded, " well I did - which would essentially give both of you 50% off one of the treatments you were coming in for". This business SUCKS! Clearly they do NOT get customer service!!!! They totally ruined our special day and then to show no consideration towards the mishap by not phoning me back is just a slap in the face!
NEW INFORMATION
I just got a call (Wednesday), we were supposed to have our spa day on Saturday, from the owner of the spa. She apologized and said it is their policy to give the missed treatment for free. So she will be speaking with her employees and putting us in the computer from free pedicures!!! Now was that so hard ditzes???
I do not recommend the Matisse Day Spa in Duncan BC.
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